Refund Policy

 

This refund policy applies to all orders placed through the Homedorya(Hereinafter referred to as "We") online store. It explains how refund requests are reviewed, processed, and completed in a clear and orderly manner. All transactions are conducted online, and no offline sales are available.

1. Purpose Of This Policy

This policy is designed to provide transparency regarding refund handling and to help you understand what to expect when submitting a refund request. Each request is assessed based on the actual order status and relevant circumstances.

2. Circumstances Where Refunds May Apply

You may contact us to request a refund in situations including, but not limited to, the following:

• An order has been cancelled successfully and meets the applicable cancellation conditions.
• Items have been returned and meet the requirements outlined in the return process.
• Other situations where a refund is deemed appropriate after review.

Final eligibility is determined based on the review outcome and the actual order condition.

3. How To Submit A Refund Request

To initiate a refund request, please reach out to our customer service team and provide relevant information such as your order number and a brief explanation. Once all required details are received, we will begin the review process.

4. Refund Review And Processing

After a refund request is approved, it will enter the processing stage. We will complete the refund using our standard handling procedures and notify you once processing has been finalized.

5. Refund Method And Processing Time

Approved refunds are returned to the original payment method used when the order was placed. Processing times may vary depending on the payment provider. In most cases, refunds are completed within a reasonable timeframe. If delays occur, you may contact us for assistance.

6. Refund Amount Clarification

In certain cases, the refunded amount may be adjusted according to the actual order details. If special handling is required, we will communicate the relevant information through customer service.

7. Policy Adjustments

We may update this refund policy from time to time to reflect service or process changes. The latest version published on the website will apply and take effect from the date of publication.

Contact Information

Contact address: 5902 Melstone Drive, Arlington, TX 76016-2759, United States
Customer service phone: +1 (646) 309-5458
Customer service email: hello@homedorya.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)