Order Cancellation Policy

 

This order cancellation policy applies to all orders placed through the Homedorya(Hereinafter referred to as "We") online store. It is intended to help you clearly understand the conditions, procedures, and refund arrangements related to order cancellations. Please review this policy carefully before placing an order.

1. Order Cancellation Conditions

Order cancellation eligibility is determined based on the order status and timing, as outlined below:

• Orders that are placed within 48 hours and have not yet been shipped may be cancelled directly. Once confirmed, the order will enter the refund process.
• Orders placed more than 48 hours ago or orders that have already been shipped cannot be cancelled. In such cases, you may wait for delivery and then contact us to request a return and refund.

2. Order Cancellation Request Process

If your order meets the cancellation conditions, please follow the steps below to submit your request:

• Contact our customer service team via email or telephone to submit your order cancellation request.
• Provide your order number and relevant payment confirmation information so that we can verify your order promptly.
• Our customer service team will process your request immediately and notify you of the outcome once the review is completed. If approved, refund arrangements will be made without delay.

3. Refund Processing

Once an order cancellation request has been approved, refunds will be handled as follows:

• Refund method: Refunds will be returned to the bank card originally used for payment, including Visa or MasterCard.
• Refund timeframe: Depending on the processing efficiency of different banking institutions, refunds are expected to be credited within 1-5 business days.
• If the refund is not received within the expected timeframe, please contact us for further assistance.

4. Additional Information

Once an order has entered the shipping process, it cannot be intercepted or withdrawn. We recommend reviewing your order details carefully after placement and contacting us as soon as possible if a change or cancellation is required.

5. Contact Us

Contact address: 5902 Melstone Drive, Arlington, TX 76016-2759, United States
Customer service phone: +1 (646) 309-5458
Customer service email: hello@homedorya.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)